T his is the Disney difference. About a week ago, I shared a picture of my favorite pen - one I received from attending a Disney Institute course in September. It had broken. This week, I received this in the mail.  Perfection. I did not ask for a new pen. However, even if I had I would have never expected a replacement for the replacement, a notebook, Mickey confetti, decals, and a handwritten note. Everything matters. The details are what makes the difference. Thank you Disney Institute ! See you real soon.